Terms & Conditions


Room Rates


All rates are subject to change without notice, and the rates displayed on our online booking system, as may be amended from time to time, are our most current rates. All rates are quoted in South African Rands.  


Cancellations & Refund Policy


Should you for any reason wish to cancel your booking, you must advise us in writing of your cancellation in order to be eligible for a possible refund of the deposit made.


Please note - NO verbal cancellations will be accepted.


All cancellations are to be emailed directly to the hotel.


Our current cancellation policy, in line with the Consumer Protection Act of "reasonable cancellation penalties" is as follows : 

  • If a reservation is cancelled 7 days or less prior to date of arrival, 100 % of the value of the total stay is payable.
  • If a reservation is cancelled less than 15 days prior to date of arrival, 75 % of the value of the total stay is payable.
  • If a reservation is cancelled less than 30 days prior to date of arrival, 25 % of the value of the total stay is payable
  • The full cost of the stay, including any additional extras such as breakfasts or dinners, will be charged for in the event of a premature departure (i.e. checking out prior to the agreed to check out date). This is not dependent on the hotel’s occupancy level.
  • Guests are strongly advised to take out travel insurance to cover cancellation costs.




WiFi access is complimentary at the hotel. We, however, cannot be held responsible for any outages due to our supplier's technical problems.  Please always ensure you have sufficient data available on your device should we experience any outages due to supplier problems. 




All bookings require the payment of a guarantee/deposit. We reserve the right to release any booking if the guarantee/deposit conditions have not been met at the time the reservation is made.




Meals are rate dependent (whether room only, B&B, DB&B) & will be indicated on your reservation.


Check-In / Check-Out


Check-In time is between 14:00 and 22:00.  If you require an earlier or later check in please ensure you have arranged this prior to your check in date. Your room/s is/are yours until 10:00 on your day of departure.


Children & Extra Beds


Please note that we unfortunately do not accept children under 12. None of our rooms have the capacity to fit extra beds. 




We do not allow pets at the hotel, even cute ones!


Group Bookings


Any reservation with two or more rooms is considered by the hotel to be a group booking. Special conditions apply to the cancellation and guarantee of these bookings.



Terms & Conditions For Use of This Website



1. Use of the Website
(a) The Richmond Karoo Small Hotel ("the hotel") reservations feature of this website is provided solely to assist you in determining the availability of travel-related services and to make legitimate reservations. You agree to be financially responsible for all of your use of this website. You agree that the reservations facilities of this website shall be used only to make legitimate reservations. You understand that overuse or abuse of the reservation facilities of this website may result in you being denied access to such facilities, at the sole discretion of the hotel.
(b) For any reservations or other services for which fees may be charged, you agree to abide by these terms and conditions as well as, that payment of all amounts shall be paid by you when due and that you shall comply with all rules and restrictions regarding rates and charges as well as in respect of the availability of products or services. You shall be completely responsible for any charges, fees, duties, taxes, and assessments arising out of the use of this website.


2. Content of the Website
Whilst every effort is made to update the information provided on this website on a regular basis, the hotel makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website. The hotel reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and same are offered for information purposes only. The hotel gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.


3. Copyright and Intellectual Property Rights
This website is solely for your personal and non-commercial use. Copyright and all intellectual property rights in all materials made available through this website are owned by the hotel alternatively, the hotel is the lawful user thereof and is protected by both South African and international intellectual property right laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the hotel alternatively the hotel are the lawful users of the trademarks. Nothing contained on this website should be construed as granting any licence or right to use any trademarks without the prior written permission of the hotel.


4. External Links
External website links may be provided for your convenience, but they are beyond the control of the hotel and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use.


5. The Richmond Karoo Small Hotel Statement of Privacy
(a) Your privacy is very important to The Peech Hotel. To help protect your privacy, we adhere to the following guidelines. –
(i) The hotel will explicitly ask when they need information that personally identifies you or allows them to contact you (“Personal Information”). Generally this Personal Information is requested when making reservations or when requesting a particular service.
(ii) The hotel will use your Personal Information to operate the sites, provide services, to enable us to process, validate and verify reservation and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website; to improve and develop new features and services; to alert you to new services and special offers and for other purposes
(b) The hotel shall be entitled to disclose Personal Information if required to do so to:
(i) comply with applicable law or with legal process served on The hotel;
(ii) to protect and defend the rights or property of the hotel


6. Security
The online bookings feature is viewed over a secured connection. Any information provided by you on this website cannot be viewed by anyone else over the Internet. As this service is provided by another service provider we, unfortunately, cannot be held accountable for any errors or omissions, losses or damages which you may suffer as a result of the use of their service and we hereby disclaim all liability in this regard.


7. Disclaimer
The hotel shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your use of or reliance on any information provided on and via the website or any pages of the website, any e-mails sent from the website, services provided via this website, any viruses that may infect your computer or other property on account of your access to and/or use of this website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the site for any reason whatever and the supply, or failure or delay in supplying any of the services offered via the website and you indemnify and hold harmless the hotel in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.